Veteran in crisis or worried about one? Call 988, then press 1. Text 838255. If there is immediate danger, call 911.
Vols4Vets

Call script

County office call script.

Use this script before calling an official office. Do not share private details until you know who you are talking to.

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Fast answer: Call the official office page number, ask whether they handle your issue, and ask what to bring before sharing private records.

Who this is for

Veterans, family members and helpers preparing to call a county veteran service office, TDVS office, VSO, job center or legal aid office.

First three steps

  1. Find the official office page.
  2. Use the script below and write down the answer.
  3. Ask what to bring and whether an appointment is needed.

What to gather

County, type of issue, deadline, safe callback number if needed, and a blank page for notes.

What not to send to Vols4Vets

Do not send Social Security numbers, claim numbers, DD214s, medical records, legal papers, passwords or private case details to Vols4Vets.

Official starting points

TDVS county lookupOfficial county veterans services office lookup.VA accredited representative searchOfficial VA accredited help search.TN American Job Center finderOfficial workforce office finder.

What happens after this link

  • You may leave Vols4Vets.
  • The official site may ask for private information.
  • Only enter private records on official secure sites or with verified accredited help.
  • Write down confirmation numbers.
  • Save copies of what you submit.
  • Come back to Vols4Vets if you need the next starting point.

Common mistakes

  • Giving private details before confirming the official office.
  • Calling an old number from a search result.
  • Forgetting to ask what documents to bring.

Print checklist

Call script: "Hi, my name is ____. I am a veteran/family member in ____ County. I need help with ____. Do I need an appointment? What should I bring? Do you handle this issue or should I call another office?"

Related Vols4Vets pages

Sevier County VSO guide, Knox County VSO guide, VSO appointment packet.

Source note

Use official office pages before calling. Do not give private details until you know you are speaking with the official office. Do not send private records to Vols4Vets.

Last reviewed: July 1, 2026.