Veteran in crisis or worried about one? Call 988, then press 1. Text 838255. If there is immediate danger, call 911.

Call 988, then press 1 Text 838255 Call 911 if in immediate danger
Vols4Vets Vols4VetsVeteran Resource Guide

Knox County VSO

Knox County Veteran Service Office guide.

Start with the official county page. Confirm hours and appointment rules before sharing private records or driving.

Back to East Tennessee resources
Fast answer: Knox County Veterans Services is in the Knox Central Building. Appointment required. Vols4Vets is not a claims representative.

Official office details

Source checked 15 September 2026 on the official Knox County Veterans Services page.

Knox County Veterans Services

Knox Central Building (Sears Building)
1000 North Central Street, Box 6
Knoxville, TN 37917

Phone: 865-215-5645
Fax: 865-215-5677

Hours listed: Monday through Friday, 7:30 a.m. to 4:00 p.m. Appointment required.

Veterans Service Officer listed on the county page: Heidi Paumen. Deputy: Dean Keck. Confirm names and hours on the official page before you go.

Open official Knox County page

Other official starting points

TDVS county office lookupOfficial Tennessee lookup for county veterans services offices. VA accredited representative searchOfficial VA tool to check accreditation.

Before you call or drive

  • Check the official page again.
  • Confirm the appointment rule.
  • Ask what documents to bring.
  • Ask whether copies are accepted.
  • Do not send private records to Vols4Vets.

What to bring

Photo ID, DD214 if available, VA letters, prior decisions, records the office specifically asks for, and a one-page list of questions and deadlines.

What not to send to Vols4Vets

Do not send Social Security numbers, claim numbers, DD214s, medical records, legal papers, passwords or private case details to Vols4Vets.

Related Vols4Vets pages

Knox County veteran resources, Knoxville veteran resources, what to bring to a VSO.

Last reviewed: 15 September 2026. Official source: https://www.knoxcounty.org/veterans